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- Server Support
CSAT is able to provide comprehensive support to server platforms as well as equipment due to extensive knowledge of preferred hardware vendors such as HP, IBM & Dell. Platform support is available for Microsoft Server systems from Windows NT4 to Windows2003 and all related client software.
If a client has a preventative maintenance package with CSAT our technicians monitor the server to ensure it runs smoothly and efficiently correcting any issues before they become a problem.
In an emergency situation when a server has crashed or just stopped performing the way it should, CSAT is able to quickly and effectively locate the problem and get you back working with as little disruption and downtime as possible.
- Network Support
Network support is at the heart of every business. If your network stops working or even partly fails, your business is losing productivity and therefore costing you an added expense. To prevent this, it is important to use a support company that understands how a network should work and the related security to go with it. Networks have come a long way with modern technology and companies may believe they are running at the best performance when in fact they are running old and cumbersome equipment that needs to be updated to the latest levels or replaced to ensure stability in the network and office. CSAT technicians keep abreast of the latest developments in networks and use their knowledge to improve our clients systems.
- Computer Support
CSAT has numerous years of experience working with Microsoft Operating Systems on a variety of computers such as HP, IBM, Dell, Acer, Gateway and many more. Along with this experience, we have extensive knowledge of the standard business applications such as Microsoft Office, Quickbooks, Simply Accounting, AutoCAD, ACT and Lotus in order to help serve our customer needs.
Knowing the programs is not enough though, therefore we also service the Computer equipment to ensure that the correct parts are in use and if necessary clean and update the computer components.
- Peripheral Support
Peripherals are some of the most used equipment in an office. Nearly every company has at least 1 printer, fax, scanner or projector. A complete IT solution must include support of these devices and have good knowledge of these systems. CSAT has experience with HP, Xerox, Brother and Lexmark printers, scanners, fax and multifunction peripherals to help ensure our clients keep all their crucial equipment working.
- Preventative Maintenance
Preventative maintenance is the best way to reduce the need for costly emergency support. By using this, CSAT will perform a multipoint check on all crucial systems to ensure that they are operating correctly and at peak performance to prevent any problems from occurring. Our monitoring systems will alert us to any problems that may appear at any time, 24 hours a day, 365 days a year.
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Key questions to choosing the right IT support partner:
"Are you concerned with your data security?"
"Are you systems costing you more money that they should?"
"How much time is lost due to equipment and/or software failure?"
"Where is your data backed up to?"
"How quickly and easily can I restore it?"
"Why does my current support company always send a tech who doesn't know my system?"
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24 Hour Emergency Response. Phone: (905) 407-1611
When your systems are down or offline, you're not maximizing your operating efficiency. That's why at CSAT, we are committed to keeping our clients' systems up and running at peak capacity 24 / 7. Just one quick call and we'll have one of our fully trained, service professionals at your location within 4 hours to get you up to full efficiency. Count on us to deliver when you need our help most!
Contact CSAT today and we will show you how we can make a difference in your IT solutions support program!
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